EnhancingWarehouse Efficiency Of 3PL Warehouse:Suggesting Key Performance Indicators For Quality and Productivity
Typ
Examensarbete för masterexamen
Master's Thesis
Master's Thesis
Program
Supply chain management (MPSCM), MSc
Publicerad
2024
Författare
Venkatesh Sundarraman , Karthik
Mohamed Mustafa, Mohamed Faiyaz Ali
Modellbyggare
Tidskriftstitel
ISSN
Volymtitel
Utgivare
Sammanfattning
This master thesis explores the enhancement of warehouse efficiency in third-party logistics
(3PL) environments by proposing new Key Performance Indicators (KPIs) for quality
and productivity. The study focuses on XR Solutions, a prominent 3PL service provider in
Sweden, which faces challenges in effectively assessing the operational performance of its
warehouse in Skövde.Traditionally, XR Solutions has KPIs,which have proven insufficient
in providing a comprehensive view of warehouse operations.This research aims to identify
and recommend additional KPIs that align with the company’s strategic goals and improve
operational insights.
The thesis begins by examining the theoretical framework of performance measurement
and the significance of KPIs in logistics operations. It then delves into analyzing the case
of XR,finding the limitations of current performance metrics and the need for a broader set
of indicators.Using Qualitative research methods,including interviews with key stakeholders
and analysis of existing problems,the study identifies critical areas for KPI development.
The findings suggest that incorporating a wider range of KPIs, including qualitative measures,
can significantly enhance the understanding of warehouse efficiency. These new
KPIs focus on areas such as order accuracy, inventory turnover, and customer satisfaction,
providing a more holistic view of performance. The study concludes that by adopting
these proposed KPIs, XR Solutions can achieve better resource allocation, improved service
delivery, and maintain a competitive edge in the 3PL market.
This research contributes to the field of supply chain management by offering a structured
approach to integrate most effective KPI’s in warehouse settings,emphasizing the
importance of aligning performance metrics with strategic objectives.The recommendations
provided are intended to guide XR Solutions in refining their performance evaluation
processes, ultimately leading to enhanced operational efficiency and customer satisfaction.
Beskrivning
Ämne/nyckelord
Third-party logistics (3PL) , Warehouse efficiency , Key Performance Indicators , Supply chain management , Performance measurement , Operational performance