EnhancingWarehouse Efficiency Of 3PL Warehouse:Suggesting Key Performance Indicators For Quality and Productivity

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dc.contributor.authorVenkatesh Sundarraman , Karthik
dc.contributor.authorMohamed Mustafa, Mohamed Faiyaz Ali
dc.contributor.departmentChalmers tekniska högskola / Institutionen för teknikens ekonomi och organisationsv
dc.contributor.departmentChalmers University of Technology / Department of Technology Management and Economicsen
dc.contributor.examinerHanson, Robin
dc.contributor.supervisorSultan, Farook Abdullah
dc.date.accessioned2024-09-19T08:12:05Z
dc.date.available2024-09-19T08:12:05Z
dc.date.issued2024
dc.date.submitted
dc.description.abstractThis master thesis explores the enhancement of warehouse efficiency in third-party logistics (3PL) environments by proposing new Key Performance Indicators (KPIs) for quality and productivity. The study focuses on XR Solutions, a prominent 3PL service provider in Sweden, which faces challenges in effectively assessing the operational performance of its warehouse in Skövde.Traditionally, XR Solutions has KPIs,which have proven insufficient in providing a comprehensive view of warehouse operations.This research aims to identify and recommend additional KPIs that align with the company’s strategic goals and improve operational insights. The thesis begins by examining the theoretical framework of performance measurement and the significance of KPIs in logistics operations. It then delves into analyzing the case of XR,finding the limitations of current performance metrics and the need for a broader set of indicators.Using Qualitative research methods,including interviews with key stakeholders and analysis of existing problems,the study identifies critical areas for KPI development. The findings suggest that incorporating a wider range of KPIs, including qualitative measures, can significantly enhance the understanding of warehouse efficiency. These new KPIs focus on areas such as order accuracy, inventory turnover, and customer satisfaction, providing a more holistic view of performance. The study concludes that by adopting these proposed KPIs, XR Solutions can achieve better resource allocation, improved service delivery, and maintain a competitive edge in the 3PL market. This research contributes to the field of supply chain management by offering a structured approach to integrate most effective KPI’s in warehouse settings,emphasizing the importance of aligning performance metrics with strategic objectives.The recommendations provided are intended to guide XR Solutions in refining their performance evaluation processes, ultimately leading to enhanced operational efficiency and customer satisfaction.
dc.identifier.coursecodeTEKX08
dc.identifier.urihttp://hdl.handle.net/20.500.12380/308711
dc.language.isoeng
dc.setspec.uppsokTechnology
dc.subjectThird-party logistics (3PL)
dc.subjectWarehouse efficiency
dc.subjectKey Performance Indicators
dc.subjectSupply chain management
dc.subjectPerformance measurement
dc.subjectOperational performance
dc.titleEnhancingWarehouse Efficiency Of 3PL Warehouse:Suggesting Key Performance Indicators For Quality and Productivity
dc.type.degreeExamensarbete för masterexamensv
dc.type.degreeMaster's Thesisen
dc.type.uppsokH
local.programmeSupply chain management (MPSCM), MSc
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